Orders & Shipping


Order & Tracking Information: You can find your order and tracking information by logging into your customer account and clicking on the order.

To Log into Account: Click on the 'person' Icon located at the top of the website navigation bar.

For More Help: Please submit a request for Orders & Shipping Help 

Domestic Shipping

1. Shipping Fees

1a. Flat Rate Shipping: Miss Mayfly charges flat rate prices when shipping to the United States, including Alaska and Hawaii.

1b. Shipping Fees

  • Shipping cost for orders between $0 to $39.99 is $4.99 
  • Shipping cost for orders between $40 to 49.99 is $9.99
  • Shipping cost for orders between $145 to $399.99 is $14.99 
  • Shipping cost for orders totaling $400 up is $21.99

1c. Expedited Shipping: Please contact us directly with any special shipping needs.

2. Fulfillment Locations

2a. New York: East coast and orders containing boots or accessory items, ship by 11am, next business day.

2b. Missouri: Shipments containing only MW200 Chest Waders, may be shipped from Missouri when quicker ship times and rates are available. Order from this location ship by 4pm, next business day,

3. Carriers: 

3a. We ship with the following carriers:

  •        USPS
  •        UPS
  •        DHL

Shipping Method: Miss Mayfly will choose the best carrier and shipping method to make sure that orders are delivered as quickly as possible. Occasionally we may utilize a less expensive method such as ground shipping- if and when the method offers an equivalent (or better) delivery time compared to priority methods. 

    4. Lost Packages

    4a. Tracking: When placing an order, customers receive order and tracking information via email. Additionally, you can access tracking information by logging into your Miss Mayfly customer account. If you are having problems with the tracking of your package or if it did not arrive within the expected delivery time, please initiate an "Orders & Shipping Help" request through the “Customer Care Center” dashboard.

    4b. Carrier Responsibility: Once the package is received by the carrier, it is no longer in our control. If the tracking fails to reveal the status of a package, you should contact the carrier to investigate.

    4c. Package Theft: In the case of suspected theft, this falls under criminal activity and should be reported to the appropriate authorities. Miss Mayfly does not replace lost or stolen packages, please contact the carrier to file a claim.

    5. Warranty, Return & Exchange Shipping Policies

    5a. Review Policy: To review Miss Mayfly's warranty, returns and exchange shipping policies, please go to "Warranty, Return & Exchange Policies" page. 

    5b. Avoiding Unnecessary Shipping Fees: Shipping fees can be costly; we recommend that you consult with our staff to help you choose the right size. Taking accurate measurements is necessary to make sure the wader will fit correctly. To request a sizing consultation, please go to our "Customer Care Center" dashboard. 

    International Shipping Including Canada

    6. International Policy: Miss Mayfly is happy to ship our products to you internationally. However, the following shipping policies differ from our domestic shipping policies. 

    6a. Duties, Taxes and Fees: Consumers are liable for all duty, taxes and fees associated with purchases and shipping, for both outgoing and returned products. Miss Mayfly does not pre-pay for any of these fees associated with international orders.

    6b. Returns & Exchange Shipping: Unfortunately, we do not provide international customers with free exchange shipping. Please consult with customer services to verify correct sizing before ordering. To review Miss Mayfly's warranty, returns and exchange shipping policies, please go to "Warranty, Return & Exchange Policies" page. 

    6c. Shipping Quotes & Orders: Customers from Canada may order directly through the website. For security reasons, we request international consumers submit an "orders & shipping" request from the "Customer Care Center" dashboard. If more help is needed, please contact us by email or phone. 

    6d. Europe Distribution: Customers in Europe may benefit from ordering through our European distributor. Please see our "Retailer & Affiliate" page for contact.