Shipping Policy

Domestic Shipping

Shipping Fees

We aim to deliver your products swiftly and efficiently, and our rate system is designed to offer the best possible rates. 

United States including Alaska & Hawaii

 Flat Rate Tiered Pricing

Flat Rate Standard Shipping T1 0.00–$19.99
$6.00 USD
Flat Rate Standard Shipping T2 $20.00–$99.99
$8.00 USD
Flat Rate Standard Shipping T3 $99.99–$149.99
$10.00 USD
Flat Rate Standard Shipping T4 $150.00–$349.99
$12.00 USD
Flat Rate Standard Shipping T5 $350.00–$549.99
$14.00 USD
Flat Rate Standard Shipping T6 $600.00–$699.99
$16.00 USD

For orders over $700.00 USD, select calculated shipping.

Expedited Orders: Use Calculated shipping.

Calculated Shipping:

UPS OPTIONS:

  • UPS 2nd Day Air®
  • UPS 3 Day Select®
  • UPS Worldwide Expedited®
  • UPS® Ground
  • UPS® Standard
USPS OPTIONS:
  • Ground Advantage
  • Priority Mail
  • Priority Mail Express

Fulfillment Locations- Delivery Times

Missouri: We ship from our warehouse 3PL located in Missouri. In most cases, orders ship next business day and take 2-5 days to arrive, depending on distance from Missouri.

  •  Some affiliate partner products will ship from another location and are governed by the affiliate partners policies. 

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 Tracking & Delivery

Tracking: Customers receive order and tracking info via email after placing an order. This info can also be accessed by logging into your Miss Mayfly account. If you encounter issues with tracking or if your package doesn’t arrive within the expected time, please submit an “Orders & Shipping Help” request through the “Customer Care Center” dashboard.

Lost Package: Once the package is received by the carrier, it is no longer in our control. We do not receive preferential treatment or customer service from carriers. If the tracking fails to reveal the status of a package, you should contact the carrier to investigate. In our experience, it is best to visit your local Post Office or UPS Office in person with your tracking number. If the package is lost in transit, you will need to file a claim with the carrier.

Package Theft: In the case of suspected theft, this falls under criminal activity and should be reported to the appropriate authorities. Miss Mayfly does not replace lost or stolen packages, please contact the carrier to file a claim.

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Warranty & Repair Shipping Policy

1d. 12 Month Limited Warranty: Miss Mayfly will provide an incoming (from you- to us) shipping label for items suspected of having a factory defect within the first 6 months of use. To obtain a label, customers must provide evidence of the defect using the “Warranty & Repair Request” form. Customers must use a label provided by Miss Mayfly, and any shipping fees paid by customers will not be refunded.

1e. 6-Month “Miss Mayfly Tough” Guarantee: Customers are responsible for return (from you- to us) shipping costs for use-caused repair requests. Miss Mayfly will cover outgoing (from us- to you) shipping costs and can provide a discounted incoming shipping label at the customer’s request and expense. 

1f. Repairs, 6 Months & Beyond: Customers are responsible for return (from you- to us) shipping costs for use-caused repair requests. Miss Mayfly will cover outgoing (from us- to you) shipping costs and can provide a discounted incoming shipping label at the customer’s request and expense. 

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Return, Refund & Exchange Shipping Policy

3c. Shipping Charge Refund: Shipping charges paid by customer during purchase or for independently purchased labels cannot be refunded.

3d. Return Shipping Costs: A complimentary return shipping label will be provided to you. This label will be emailed and can be accessed through your customer account > order.  Only one label will be provided per order. 

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International Shipping 

We Ship to Canada, Europe & More

5a. International Calculated Shipping Services Offered:

DHL 

  • DHL eCommerce Parcel Direct
  • DHL eCommerce Parcel Standard
  • DHL Express Worldwide
UPS
  • UPS Worldwide Expedited®
  • UPS Worldwide Express Plus®
  • UPS Worldwide Express®
  • UPS Worldwide Saver®
  • UPS® Ground
  • UPS® Standard
USPS
  • First Class Package International
  • Priority Mail Express International
  • Priority Mail International
International Policy: Miss Mayfly is happy to ship our products to you internationally. However, the following shipping policies differ from our domestic shipping policies. 

Duties, Taxes and Fees: For international orders, please note that duties and taxes will be added to your total at checkout. If there are any additional costs, customers are responsible for all duty, taxes, and fees associated with both outgoing and returned products.

Shipping Quotes & Orders: Most international customers can process their orders directly through our website. If you would like a shipping quote or encounter issues with your order, please submit an “Orders & Shipping” request via the “Customer Care Center” dashboard. For additional assistance, feel free to contact us via email or phone.

European Distribution: Customers in Europe may benefit from ordering through our European distributor. Please see our "Retailer & Affiliate" page for contact. 

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International Warranty & Repair Shipping Policy

1g. International Orders: Internationally located customers are responsible for all shipping, duties, taxes, and fees associated with any purchase, return, exchange and/or warranty replacement. Warranty and repair laws differ by country and sometimes fall under warranty or repair processes which allows for consumers to send goods back for a temporary period of time without incurring additional duties and taxes. Customers should contact their country's appropriate agency to inquire about relevant laws. 

  • HS CODE: When an item is repaired and returned to the U.S., it should be classified under HS code 9802.001. Specifically, use 9802.00.40 for warranty repairs or alterations, and 9802.00.50 for non-warranty shipments.

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International Return, Refund & Exchange Shipping Policy

3e. International Orders: Internationally located customers are responsible for all shipping, duties, taxes, and fees associated with any purchase, return, exchange and/or warranty replacement, including incoming out outgoing shipment costs. Warranty and repair laws differ by country and sometimes fall under warranty or repair processes which allows for consumers to send goods back for a temporary period of time without incurring additional duties and taxes. Customers should contact their country's appropriate agency to inquire about relevant laws. 
  • HS CODE: When an item is repaired and returned to the U.S., it should be classified under HS code 9802.001. Specifically, use 9802.00.40 for warranty repairs or alterations, and 9802.00.50 for non-warranty shipments.