Shipping Policy
Holiday Return & Exchange Extension
Miss Mayfly® purchases made between Nov 1 and Dec 25, 2024, can be returned or exchanged until Jan 25, 2025. Email customerservices@missmayfly.com to initiate a return or exchange beyond our 30-day policy.
1 FREE Exchange & Return Per Order!
Domestic Shipping
Shipping Fees
We aim to deliver your products swiftly and efficiently, and our rate system is designed to offer the best possible rates.
Flat Rate Tiered Pricing
| Flat Rate Standard Shipping T1 | 0.00–$19.99 |
$6.00 USD
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| Flat Rate Standard Shipping T2 | $20.00–$99.99 |
$8.00 USD
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| Flat Rate Standard Shipping T3 | $99.99–$149.99 |
$10.00 USD
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| Flat Rate Standard Shipping T4 | $150.00–$349.99 |
$12.00 USD
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| Flat Rate Standard Shipping T5 | $350.00–$549.99 |
$14.00 USD
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| Flat Rate Standard Shipping T6 | $600.00–$699.99 |
$16.00 USD
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For orders over $700.00 USD, select calculated shipping.
Expedited Orders: Use Calculated shipping.
Calculated Shipping:
UPS OPTIONS:
- UPS 2nd Day Air®
- UPS 3 Day Select®
- UPS Worldwide Expedited®
- UPS® Ground
- UPS® Standard
- Ground Advantage
- Priority Mail
- Priority Mail Express
Fulfillment Locations- Delivery Times
Missouri: We ship from our warehouse 3PL located in Missouri. In most cases, orders ship next business day and take 2-5 days to arrive, depending on distance from Missouri.
- For Warranty & Repair Shipping Policy Details: See Warranty Policy
- For Exchange & Return Shipping Policy Details: See Exchange, Return & Refund Policy
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Tracking & Delivery
Tracking: Customers receive order and tracking info via email after placing an order. This info can also be accessed by logging into your Miss Mayfly® account. For tracking issues or if your package doesn’t arrive on time, submit an “Orders & Shipping Help” request through the “Customer Care Center” dashboard.
Lost Package: Once the package is with the carrier, it is out of our control. We do not receive preferential treatment from carriers. If tracking fails, contact the carrier to investigate. Visiting your local Post Office or UPS Office in person with your tracking number is often effective. If the package is confirmed to be lost in transit, let us know so we can file a claim with the carrier.
Package Theft: Suspected theft should be reported to the appropriate authorities as it is a criminal matter. Miss Mayfly® does not replace lost or stolen packages; please contact the carrier to file a claim.
International Shipping
We Ship to Canada, Europe & More
International Policy: Miss Mayfly® ships products internationally with the following policies differing from domestic shipping.
Duties, Taxes, and Fees: Duties and taxes will be added at checkout. Customers are responsible for all duties, taxes, and fees for outgoing and returned products.
Shipping Quotes & Orders: Most international customers can order directly through our website. For shipping quotes or order issues, submit an “Orders & Shipping” request via the “Customer Care Center” dashboard. For additional assistance, email us at customerservices@missmayfly.com.
European Distribution: European customers may benefit from ordering through our European distributor. See our "Retailers" page in footer menu for contact details.