Shipping Policy

SHIPPING PRICE INCLUDES 

1 FREE RETURN OR EXCHANGE PER ORDER!

Miss Mayfly will provide complimentary shipping label for one outgoing exchange shipment and one return per order.

Order Errors

To cancel order due to incorrect shipping, customers may self-manage a cancelation prior to the order being shipped by choosing "Cancel an Order" through our Help Center Dashboard. For Help, choose: "Orders, Payments & Shipping Help".

*Please note: We are closed on Holidays and weekends and weekdays after 5pm EST. For urgent order errors, please self-mange an order cancelation (return) through the Help Desk Dashboard.

Domestic Shipping

Shipping Fees

We aim to deliver your products swiftly and efficiently, and our rate system is designed to offer the best possible rates. 

Fulfillment Locations- Delivery Times

Missouri: We ship from Missouri next business day, Monday - Friday. Orders take 2-5 days to arrive. Standard shipping includes USPS & UPS ground services. We will choose USPS priority mail when ground shipping times are unreasonable.

* The cut off time for same day order fulfillment is 9 am EST M-F. Fulfillment services are closed on weekends and holidays. Orders placed after 9 am on Fridays will not ship until Monday, including express or overnight shipments.

 Flat Rate Tiered Pricing

Expedited Orders: Use Calculated shipping.

Shipping times are provided by the carrier at checkout. Carriers do not guarantee delivery times as quoted. Please assume 1 extra day shipping for 1-2 day shipping options and add 2 days for 3rd day air or "saver" services. Miss Mayfly does not control carriers services and is not responsible for carriers delivery time or delays. Miss Mayfly does not refund shipping charges for late shipments.

USA Expedited Shipping:

UPS OPTIONS:

• UPS 2nd Day Air®
• UPS 3 Day Select®
• UPS Next Day Air Saver®
• UPS Next Day Air®
• UPS Next Day Air® Early

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 Tracking & Delivery

Tracking: Customers receive order and tracking info via email after placing an order. This info can also be accessed by logging into your Miss Mayfly® account. For tracking issues or if your package doesn’t arrive on time, submit an “Orders & Shipping Help” request through the Help Center Dashboard.

Lost Package: Once the package is with the carrier, it is out of our control. We do not receive preferential treatment from carriers. UPS and USPS often share delivery processes. In this occurrence it is common that the tracking will be missing. However, the package should show that it was received by the carrier. Visiting your local Post Office or UPS Office in person with your tracking number is often effective way to receive help from the carrier. If tracking fails, and your package has not arrived within 10 days of the carrier received date, please contact us to file a claim. After 10 days, and claim filing is complete, If the package is confirmed to be lost in transit, we will replace the product.

Package Theft: Suspected theft should be reported to the appropriate authorities as it is a criminal matter. Once the package has been delivered, the carriers responsibility is fulfilled. Miss Mayfly® does not replace stolen packages; please contact the carrier to file a claim.

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International Shipping 

We Ship to Canada, Europe & More

INTERNATIONAL SHIPPING

• UPS 
• USPS
• DHL