Shipping Policy

We ship next Business day USPS Priority Mail from Elba new York. Shipping time is 2-5 days depending on distance from New York

Shipping within the United States, including Alaska and Hawaii

Ship Time: All orders ship by 12pm, next business day from Elba, NY.

Carriers: We ship USPS Priority Mail and UPS.

Expedited Shipping: Please contact us directly with any special shipping needs.

Shipping Fees

  • Shipping cost for orders between $0--$39.99 is $4.99 
  • Shipping cost for orders between $40--$144.99 is $9.99
  • Shipping cost for orders from $145--$399.99 is $14.99
  • Shipping cost for orders from $400 and up is $21.99

Shipping Fee Refunds: Once shipped, we do not refund shipping fees associated with order cancelations, returns, refunds or exchanges.

Size Exchange Shipping: We will pay for one outgoing exchange shipping. Customers are responsible to pay to return ship the product to us. All subsequent exchanges are at the consumers expense. Please read our detailed exchange policies in the warranty page.

Defective Exchange Shipping: Please read our warranty page for shipping information regarding damaged or defective returns.

International Shipping Including Canada

Miss Mayfly is happy to ship our products to you internationally. However, the following shipping policies differ from our domestic shipping policies. 

Duties, Taxes and Fees: Consumers are liable for all duty, taxes and fees associated with purchases and shipping, for both outgoing and returned products.

Exchange Shipping: Unfortunately, we do not provided international customers with free exchange shipping. Please consult with customer services to verify correct sizing before ordering. 

Placing Orders: Customers from Canada may order directly through the website. For security reasons, we request consumers from all other countries contact us by phone to place an order. 

Shipping Quotes: Please contact us by email or phone for international shipping quotes. We are unable to quote customs, duties, taxes or other fees that you may incur through your country of residence.

Lost Package Policy

Please contact customer services if a tracking number was not provided or if the package did not arrive in the expected delivery time period so that we can assist in tracking the package. 

The Carriers Responsibility: Once the package is received by the carrier, we have fulfilled our obligation and it is no longer in our control. In this case, if the tracking fails to reveal the status of a package, the carrier should be contacted to investigate.

Law Enforcement Jurisdiction: In the case that the package was delivered and theft is suspected, the theft falls under the jurisdiction of criminal activity and should be reported to law enforcement.

Although an unfortunate situation, Miss Mayfly does not replace lost or stolen packages. Please contact carrier for resolution.