Miss Mayfly Branded Products 

 WARRANTY

1. Factory Defect Policy

1a. 12-Month Limited Warranty: Miss Mayfly branded wading gear products are guaranteed against factory defect for 12 months from the date of purchase. Defective products will be either repaired or replaced.

1b. Exclusions: The factory defect warranty excludes damages caused by improper use and care or normal wear and tear. For these cases, see section 2: 6-Month “Miss Mayfly Tough” Guarantee.

1c. Shipping Charges: Miss Mayfly will provide an incoming (from you- to us) shipping label for items suspected to have a factory defect within the first 6 months of use. To obtain a label, customers must provide evidence of the defect using the “Warranty & Repair Request” form. Customers must use a label provided by Miss Mayfly, and any shipping fees paid by customers will not be refunded.

1d. International Orders: Internationally located customers are responsible for all shipping, duties, taxes, and fees associated with any purchase. Miss Mayfly does not collect or pre-pay duties or taxes. Warranty and repair laws differ by country and sometimes fall under warranty or repair processes which allows for consumers to send goods back for a temporary period of time without incurring additional duties and taxes. Customers should contact their country's appropriate agency to inquire about relevant laws. 

1e. After 6 Months: Customers are responsible for incoming (from you- to us) shipping costs for suspected defective products after the first 6 months of use. Miss Mayfly will cover outgoing (from us- to you) shipping costs and can provide a discounted incoming shipping label at the customer’s request and expense.

1f. How to Initiate a Warranty or Repair Request: Submit a “Warranty & Repair Request” through the “Customer Care Center” page. To review the process, see "Return & Exchange Process" below.

REPAIRS

2. Miss Mayfly Tough Policy 

2a. 6-Month “Miss Mayfly Tough” Guarantee: Miss Mayfly will provide no-fee repairs within the first 6 months, for minor damages to wading gear during normal use, including minor seam failure, wearing of tape adhesion, or fabric tears.

2b. Exclusions: Some damages may not be repairable. If a product is deemed unrepairable, Miss Mayfly will offer a significant discount towards a replacement product once the damaged product is returned.

2c. Shipping Charges: Customers are responsible for both incoming (from you- to us) and outgoing (from us- to you) shipping costs for all repair requests for damages incurred through consumer use and care. Customer service will contact the customer to arrange payment for outgoing shipping costs and can provide a discounted incoming shipping label at the customer’s request and expense. Customers who wish to purchase a label from Miss Mayfly, will be sent a pay-enabled invoice to pay prior to the label purchase.

2d. International Orders: Internationally located customers are responsible for all shipping, duties, taxes, and fees associated with any purchase. Warranty and repair laws differ by country and sometimes fall under warranty or repair processes which allows for consumers to send goods back for a temporary period of time without incurring additional duties and taxes. Customers should contact their country's appropriate agency to inquire about relevant laws. 

2e. How to Initiate a Warranty or Repair Request: Submit a “Warranty & Repair Request” through the “Customer Care Center” page. To review the process, see "Return & Exchange Process" below.

3. 12 Month & Beyond Policy

3a. Repairs, 12 Months & Beyond: Minor consumer damages may be repaired for a minimal fee after review of the product. An estimate will be provided for approval.

3b. Shipping Charges: Customers are responsible for both incoming (from you- to us) and outgoing (from us- to you) shipping costs for all repair requests for damages incurred through use and care. Customer service will contact the customer to arrange payment for outgoing shipping costs and can provide a discounted incoming shipping label at the customer’s request and expense. Customers who wish to purchase a label from Miss Mayfly, will be sent a pay-enabled invoice to pay prior to the label purchase.

3c. International Orders: Internationally located customers are responsible for all shipping, duties, taxes, and fees associated with any purchase. Warranty and repair laws differ by country and sometimes fall under warranty or repair processes which allows for consumers to send goods back for a temporary period of time without incurring additional duties and taxes. Customers should contact their country's appropriate agency to inquire about relevant laws. 

3d. How to Initiate a Warranty or Repair Request: Submit a “Warranty & Repair Request” through the “Customer Care Center” page. To review the process, see "Return & Exchange Process" below.

Non-Miss Mayfly Branded Products 

WARRANTY

6b. Warranty: Warranties and guarantees beyond the first 30 days, are established by the manufacturer of non-Mayfly branded goods that we sell in our store, and are not guaranteed by Mayfly Sales LLC. Warranty issues that occur after 30 days, consumers should contact the product manufacturer for warranty-related concerns. If you have trouble contacting the manufacturer, please email Mayfly Sales for assistance.