Warranty & Repair Policy
Miss Mayfly® Manufacturer Warranty
This warranty covers Miss Mayfly "wading gear" including waders and boots. Other apparel and fishing items are exempt from this warranty policy and are covered under the return policy.
1a. 12 Month Limited Manufacturer Warranty: Miss Mayfly® wading gear is guaranteed against factory defects for 12 months from the shipment date. Defective products will be repaired or replaced. Shipping is complimentary when a manufacturers defect is confirmed. Proof of purchase is required when purchased from a 3rd party.
1b. 6-Month “Miss Mayfly® Tough” Guarantee: Miss Mayfly® offers no-fee repairs within 6 months from the ship date occurring from normal use.
1c. Repairs, 6 Months & Beyond: Minor use-caused damages may be repaired for a $40 fee. Some use damage may be unrepairable. Between 6-12 months a pro-rated discount towards a new product may be offered. Please contact us to inquire.
Exclusions (1a-1c):
- Damage outside normal use.
- Damage from improper care.
- Items purchased used or second-hand.
How to Initiate a Warranty or Repair Request: Within 30 days: Choose: Initiate Warranty or Repair Return through the Help Center Dashboard. Beyond 30 days: Choose: "Submit a Warranty or Repair Help Ticket". Customers must provide evidence/photo of the defect or damage.
Definitions
Months: Occurs on the same date of month as ship date, in the associated month.
Normal Use: In the context of wader use, fishing and wading activities refer to the actions and movements involved in fishing while standing or walking in water, which may include short walking distances through wilderness terrain to gain access to water.
These activities typically involve exposure to water, rocks, and other natural elements, which can impact the wear and tear on waders. Proper use and care are essential to maintain the durability and functionality of wading gear. Please see care instructions here.
Return Shipment: From you to us.
Outgoing Shipment: From us to you.
Repair Cleaning Requirements
Any wader submitted for inspection and repair must be clean and thoroughly dried; The repair center cannot repair a dirty wader. The center has the right to reject the repair if the wader is dirty and, in this case, it will be sent back to you for cleaning. Dirty waders are a biohazard to employees who handle them since they contain human body oils and sweat and can grow microorganisms, fungus and bacteria. If the repair center deems it appropriate and necessary to clean the wader in part or in full, a $50 cleaning fee will be charged, payable by the consumer, or the wader will be returned at the customers expense, regardless of warranty status.
Warranty & Repair Shipping Policy
Continental & Pacific USA (No Duty) Regions
1d. 0-6 months: Miss Mayfly® Shipping fee: We pay return and outgoing shipping expense.
1e. 6 Months & Beyond: Customer pays $14.95 for shipping. Price includes return and outgoing shipment.
- Complimentary shipping requires using the label provided by Miss Mayfly®
- Independently purchased shipping labels are non-refundable.
International Including Canada
1d. 0-6 months: Customer pays return shipping expense, prior to shipping product. Miss Mayfly® pays the outgoing shipping expense.
1e. 6 Months & Beyond: Customer pays calculated return and outgoing shipping expense, prior to shipping product.
Please contact customer support to consult on warranty claims and repairs involving international orders.
Warranty and repair return laws vary by country; customers should check with their local agencies. When self-managing shipping, please use the below codes for returns:
- HS Code: For repaired items returned to the U.S., use HS code 9802.001. Specifically, 9802.00.40 for warranty repairs or alterations, and 9802.00.50 for non-warranty return shipments that should not inccur additional duties.