Warranty & Repair Policy

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1) Miss Mayfly Manufacturer Warranty

1a. 12 Month Limited Manufacturer Warranty: Miss Mayfly manufactured wading gear products are guaranteed against factory defects for 12 months from the date of shipment. Defective products will be either repaired or replaced. > Proof of purchase or warranty registration required.

Exclusions: 

• The Manufacturer’s Warranty excludes damages caused by improper use and care or normal wear and tear. For these cases, see section 1b: 6-Month “Miss Mayfly Tough” Guarantee.
• The Manufacturer Warranty excludes items purchased used or second-hand.

1b. 6-Month “Miss Mayfly Tough” Guarantee: Miss Mayfly will provide no-fee repairs within the first 6 months from ship date, for minor damage to wading gear occurring during normal use, including minor seam failure, wearing of tape adhesion, or fabric tears.

Exclusions: 

• The Miss Mayfly Tough Guarantee does not cover damage occurring outside of normal use. Normal use includes activities common to fishing and wading.
• The Miss Mayfly Tough Guarantee excludes items purchased used or second-hand.

Exceptions:

• Some damage may not be repairable. If a product is deemed unrepairable, Miss Mayfly will offer a pro-rated discount towards a replacement product once the damaged product is returned.

1c. Repairs, 6 Months & Beyond: Minor use-caused damage may be repaired for a minimal fee after review of the product. An estimate will be provided for approval.

Exceptions: 

• Some damage may not be repairable; however, depending on purchase date, Miss Mayfly may offer a pro-rated discount to be applied to a new product purchase. Please contact us to inquire.

How to Initiate a Warranty or Repair Request: Initiate a warranty or repair case through the Customer Service Dashboard. To review the process, see "Return & Exchange Process" below.

2) Miss Mayfly Co-Branded Warranty

2a. Three Month Limited Warranty: Miss Mayfly co-branded products are guaranteed against factory defects for 3 months from the date of shipment. Defective products will be either repaired or replaced. > Proof of purchase is required.

Exclusions: 

• The factory defect warranty excludes damages caused by improper use and care or normal wear and tear.

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4) Warranty: Affiliate Partner Products 

Miss Mayfly store policies for products manufactured by affiliate partners.

4) Warranty 

4a. Manufacturer Warranty: Warranties and guarantees beyond the first 30 days, are established by the manufacturer for goods that we sell in our store and are not guaranteed by Mayfly Sales LLC. For warranty issues that occur after 30 days from ship date, contact the product manufacturer. If you have trouble contacting the manufacturer, please email us for assistance.

• Exceptions may apply: This policy is governed by our affiliate partners and are subject to variance according to the partner’s warranty policy. To view exceptions to warranty policies, please See “Affiliate Partner Exceptions” below.

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Affiliate Partner Exceptions

 When purchasing from an affiliated partner listed below, their policies take precedence, overriding Miss Mayfly Policies. 

VOITED BRANDED PRODUCTS

Warranty

VOITED offers a 365 DAYS TO LIFE guarantee against manufacturing and material defects for items purchased from authorized VOITED resellers including footwear and apparel products. Please note that our warranty coverage does have some limitations. For details, be sure to carefully read the terms and conditions of our warranty policy. For warranty related issues, please contact customercare@voited.com

GF PET BRANDED PRODUCTS

Warranty

 GF Pet is proud to offer quality branded products to stand the test of time but understand that occasional manufacturing errors do occur. Please inspect your order upon reception and contact us immediately if an item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.  Any item that has been washed, worn, or used before the damage or defect occurred is generally not returnable and must be reviewed further by our team before replacing the item.