Warranty & Repair Policy

 1) Miss Mayfly Manufacturer Warranty

Manufacturer Warranty for Miss Mayfly Chest Waders, Wading Pants & Boots

1a. 12 Month Limited Manufacturer Warranty: Miss Mayfly manufactured wading gear products are guaranteed against factory defects for 12 months from the date of delivery. Defective products will be either repaired or replaced. > Proof of purchase or warranty registration required.

Exclusions: 

• The Manufacturer’s Warranty excludes damages caused by improper use and care or normal wear and tear. For these cases, see section 2: 6-Month “Miss Mayfly Tough” Guarantee.
• The Manufacturer Warranty excludes items purchased used or second-hand.

1b. 6-Month “Miss Mayfly Tough” Guarantee: Miss Mayfly will provide no-fee repairs within the first 6 months, for minor use caused damage to wading gear occurring during normal use, including minor seam failure, wearing of tape adhesion, or fabric tears.

Exclusions: 

• The Miss Mayfly Tough Guarantee does not cover damage occurring outside of normal use. Normal use includes activities common to fishing and wading.
• The Miss Mayfly Tough Guarantee excludes items purchased used or second-hand.

Exceptions:

• Some damage may not be repairable. If a product is deemed unrepairable, Miss Mayfly will offer a significant discount towards a replacement product once the damaged product is returned.

1c. Repairs, 6 Months & Beyond: Minor consumer damage may be          repaired for a minimal fee after review of the product. An estimate will be provided for approval.

• Some damage may not be repairable; however, depending on purchase date, Miss Mayfly may offer a discount to be applied to a new product purchase. Please contact us to inquire.

How to Initiate a Warranty or Repair Request: Submit a “Warranty & Repair Request” through the Customer Service Dashboard. To review the process, see "Return & Exchange Process" below.

 

 

 

 

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Warranty & Repair Shipping Policy

1d. 12 Month Limited Warranty: Miss Mayfly will provide an incoming (from you- to us) shipping label for items suspected of having a factory defect within the first 12 months of use. To obtain a label, customers must provide evidence of the defect using the “Warranty & Repair Request” form. Customers must use a label provided by Miss Mayfly, and any shipping fees paid by customers will not be refunded.

1e. 6-Month “Miss Mayfly Tough” Guarantee: Customers are responsible for return (from you- to us) shipping costs for use-caused repair requests. Miss Mayfly will cover outgoing (from us- to you) shipping costs and can provide a discounted incoming shipping label at the customer’s request and expense. 

1f. Repairs, 6 Months & Beyond: Customers are responsible for return (from you- to us) shipping costs for use-caused repair requests. Miss Mayfly will cover outgoing (from us- to you) shipping costs and can provide a discounted incoming shipping label at the customer’s request and expense. 

1g. International Orders: Internationally located customers are responsible for all shipping, duties, taxes, and fees associated with any purchase, return, exchange and/or warranty replacement. Warranty and repair laws differ by country and sometimes fall under warranty or repair processes which allows for consumers to send goods back for a temporary period of time without incurring additional duties and taxes. Customers should contact their country's appropriate agency to inquire about relevant laws. 

• HS CODE: When an item is repaired and returned to the U.S., it should be classified under HS code 9802.001. Specifically, use 9802.00.40 for warranty repairs or alterations, and 9802.00.50 for non-warranty shipments.

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2) Miss Mayfly Labeled Product Warranty

Warranty for Miss Mayfly Labeled Products; Fly boxes, apparel, nets and other products that are labeled Miss Mayfly and not manufactured by Miss Mayfly.

2a. Three Month Limited Warranty: Miss Mayfly labeled products are guaranteed against factory defects for 3 months from the date of delivery. Defective products will be either repaired or replaced. > Proof of purchase is required.

Exclusions: 

• The factory defect warranty excludes damages caused by improper use and care or normal wear and tear.

Warranty & Repair Shipping Policy

2b. Three Month Limited Warranty: Miss Mayfly will provide a return (from you- to us) shipping label for items suspected of having a factory defect within the first 3 months of use. To obtain a label, customers must provide evidence of the defect using the “Warranty & Repair Request” form. Customers must use a label provided by Miss Mayfly, and any shipping fees paid by customers will not be refunded.

 

 

2c. International Orders: Internationally located customers are responsible for all shipping, duties, taxes, and fees associated with any purchase, return, exchange and/or warranty replacement. Warranty and repair laws differ by country and sometimes fall under warranty or repair processes which allows for consumers to send goods back for a temporary period of time without incurring additional duties and taxes. Customers should contact their country's appropriate agency to inquire about relevant laws. 

• HS CODE: When an item is repaired and returned to the U.S., it should be classified under HS code 9802.001. Specifically, use 9802.00.40 for warranty repairs or alterations, and 9802.00.50 for non-warranty shipments.

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4) Warranty: Affiliate Partner Products 

Miss Mayfly store policies for products manufactured by affiliate partners.

4) Warranty 

4a. Manufacturer Warranty: Warranties and guarantees beyond the first 30 days, are established by the manufacturer for goods that we sell in our store and are not guaranteed by Mayfly Sales LLC. For warranty issues that occur after 30 days, consumers should contact the product manufacturer for warranty-related concerns. If you have trouble contacting the manufacturer, please contact us for assistance.

• Exceptions may apply: This policy is governed by our affiliate partners and are subject to variance according to the partner’s warranty policy. To view exceptions to warranty policies, please See “Affiliate Partner Exceptions” below.

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Affiliate Partner Exceptions

 When purchasing from an affiliated partner listed below, their policies take precedence, overriding Miss Mayfly Policies. 

VOITED BRANDED PRODUCTS

Warranty

VOITED offers a 365 DAYS TO LIFE guarantee against manufacturing and material defects for items purchased from authorized VOITED resellers including footwear and apparel products. Please note that our warranty coverage does have some limitations. For details, be sure to carefully read the terms and conditions of our warranty policy. For warranty related issues, please contact customercare@voited.com

GF PET BRANDED PRODUCTS

Warranty

We at GF Pet are proud to offer quality branded products to stand the test of time but understand that occasional manufacturing errors do occur. Please inspect your order upon reception and contact us immediately if an item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.  Any item that has been washed, worn, or used before the damage or defect occurred is generally not returnable and must be reviewed further by our team before replacing the item.