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Refund, Warranty and Exchange Policies

 Refunds

Refunds: Miss Mayfly takes pride in the craftsmanship and design of our products. We honor a 100% satisfaction guarantee. In the case that satisfaction is not experienced, refunds must be requested within 30 days of purchase date and returned in original packaging as specified under "Exchange and Return Requirements". 

For warranty, exchange and refund assistance, please email customerservices@missmayfly.com or use the "contact" link.

To speak to an agent directly, please call 1-888-204-9227 Monday through Friday, 9am - 4:30pm EST. If after hours, please leave a message and we will return your call as possible.

  • Contact cusomerservices@missmayfly.com to request a return authorization code which will help us track your return throughout the process.
  • Once an item has shipped, the shipping fee has been utilized and therefor, will not be refunded. 

  • Product refunds will be issued after an item is returned and may take up to 5 days for financial institutions to process. 

  • Return shipping must be paid by customer unless product is deemed defective.

  • International orders are responsible for ALL shipping, duties, taxes and fees associated with any purchase, under all circumstances. 

 Exchanges

Miss Mayfly Branded Products 

Exchanges: Exchanges are available for improper fit, or if product is received with damage or is defective, Exchanges for "Mayfly Branded Products" must occur within 60 days of purchase date. Exchanges for "Non-Mayfly Branded Products must occur within 30 days of purchase date. All product must be returned in original packaging as specified under "Exchange and Return Requirements".

  • Replacement products will be shipped to you upon receiving back the original purchase. 

  • The first size exchange item will be shipped to consumer free of charge. Shipping costs for subsequent exchanges will be the responsibility of the consumer.

  • Consumers are responsible to pay all shipping fees for the return of products, unless the product is deemed defective within the defined exchange period.

  • International orders are exempt from receiving free shipping on first exchange item. We recommend that international customers consult with customer services for correct sizing before placing an order. 

 Warranty

Miss Mayfly Branded Products 

12 Month Limited Warranty: Miss Mayfly branded wading gear products are guaranteed from factory defect for 12 months after date of purchase. If deemed defective, we will either replace or repair your wading product.
  • Guarantee Exceptions: Guarantee does not cover: 1) Damage caused by improper use or care. 2) Fabric tears or damages incurred after purchase.
Repairs: Minor consumer damages may be repaired for a minimal fee which will be disclosed after review of product.

    Payment for repairs or shipping charges: Customer services will contact you by email or phone to disclose fees and collect any payments due for non-covered repairs and/or shipping fees. 

    Non-Miss Mayfly Branded Products & 2nd Party Retail

      Warranty: Consumers should contact the manufacturer of the product for resolution of all warranty related concerns that occur after 30 days from date of purchase.

      Warranties and guarantees beyond the first 30 days and otherwise specified by a second party manufacturer, are not guaranteed or resolved by Mayfly Sales LLC. If you have problems in contacting the manufacturers, please email Mayfly Sales for help. Please see a list of product manufacturer contacts below. 

      Lost Packages

      Please contact customer services if a tracking number was not provided or if the package did not arrive in the expected delivery time period so that we can assist in tracking the package. 

      The Carriers Responsibility: Once the package is received by the carrier, we have fulfilled our obligation and it is no longer in our control. In this case, if the tracking fails to reveal the status of a package, the carrier should be contacted to investigate.

      Law Enforcement Jurisdiction: In the case that the package was delivered and theft is suspected, the theft falls under criminal activity and should be reported to appropriate authorities as necessary.
      Although an unfortunate situation, Miss Mayfly does not replace lost or stolen packages. Please contact carrier for resolution.

       

      2nd Party Retail Contacts 

       

      Brook: Silicone Fly boxes & patches

      Email: info@brookfishingequipment.com

      Angler Sport Group: Daiichi Hooks, Fly Boxes, Storage boxes

      Phone: (585) 757-9958- 

      Wasatch: Fly Tying Tools

      Mountain River: Lanyards, Tippet Spools

       Phone: (406) 586-2464

      WYND: Bynder Fly Box

      Phone: (231)-252-0200

      Folstaf: Wading Staff

      Email: karla@folstafwarrantyservice.com

      Gear Keeper: Retractable Zingers, landing net and wading staff applications

      Email: info@gearkeeper.com

      Selkirk: "On the Fly" Fly Rod Holder

      Phone: (800) 759-4326

      SPUDZ: Microfiber cleaning cloths

      Website: CONTACT US – SELKIRK DESIGN

      Mag Eyes: HatEyes Magnifier

      Email: mary.sales@mageyes.com

      Artisan Angler: Magnifly

      Phone: (303) 895-5404

      Reel Threads

      Email: Service@ReelThreads.com