Miss Mayfly Branded Products 

 WARRANTY

1. Factory Defect Policy

1a. 12-Month Limited Warranty: Miss Mayfly branded wading gear products are guaranteed against factory defect for 12 months from the date of purchase. Defective products will be either repaired or replaced.

1b. Exclusions: The factory defect warranty excludes damages caused by improper use and care or normal wear and tear. For these cases, see section 2: 6-Month “Miss Mayfly Tough” Guarantee.

1c. Shipping Charges: Miss Mayfly will provide an incoming (from you- to us) shipping label for items suspected to have a factory defect within the first 6 months of use. To obtain a label, customers must provide evidence of the defect using the “Warranty & Repair Request” form. Customers must use a label provided by Miss Mayfly, and any shipping fees paid by customers will not be refunded.

1d. International Orders: Internationally located customers are responsible for all shipping, duties, taxes, and fees associated with any purchase. Warranty and repair laws differ by country and sometimes fall under warranty or repair processes which allows for consumers to send goods back for a temporary period of time without incurring additional duties and taxes. Customers should contact their country's appropriate agency to inquire about relevant laws. 

1e. After 6 Months: Customers are responsible for incoming (from you- to us) shipping costs for suspected defective products after the first 6 months of use. Miss Mayfly will cover outgoing (from us- to you) shipping costs and can provide a discounted incoming shipping label at the customer’s request and expense. Customers who wish to purchase a label from Miss Mayfly, will be sent a pay-enabled invoice to pay prior to the label purchase.

1f. How to Initiate a Warranty or Repair Request: Submit a “Warranty & Repair Request” through the “Customer Care Center” page. To review the process, see "Return & Exchange Process" below.

REPAIRS

2. Miss Mayfly Tough Policy 

2a. 6-Month “Miss Mayfly Tough” Guarantee: Miss Mayfly will provide no-fee repairs within the first 6 months, for minor damages to wading gear that occur during normal use, including minor seam failure, wearing of tape adhesion, or fabric tears.

2b. Exclusions: Some damages may not be repairable. If a product is deemed unrepairable, Miss Mayfly will offer a significant discount towards a replacement product once the damaged product is returned.

The Miss Mayfly Tough Guarantee does not cover damages that occur outside of normal use. Normal use includes activities common to fishing and wading. If using products for biology work or other extreme uses, please contact Miss Mayfly to discuss other options that would be more suitable to your needs.

2c. Shipping Charges: Customers are responsible for both incoming (from you- to us) and outgoing (from us- to you) shipping costs for all repair requests for damages incurred through consumer use and care. Customer service will contact the customer to arrange payment for outgoing shipping costs and can provide a discounted incoming shipping label at the customer’s request and expense. Customers who wish to purchase a label from Miss Mayfly, will be sent a pay-enabled invoice to pay prior to the label purchase.

2d. International Orders: Internationally located customers are responsible for all shipping, duties, taxes, and fees associated with any purchase. Warranty and repair laws differ by country and sometimes fall under warranty or repair processes which allows for consumers to send goods back for a temporary period of time without incurring additional duties and taxes. Customers should contact their country's appropriate agency to inquire about relevant laws. 

2e. How to Initiate a Warranty or Repair Request: Submit a “Warranty & Repair Request” through the “Customer Care Center” page. To review the process, see "Return & Exchange Process" below.

3. 12 Month & Beyond Policy

3a. Repairs, 12 Months & Beyond: Minor consumer damages may be repaired for a minimal fee after review of the product. An estimate will be provided for approval.

Some damages may not be repairable; however, depending on purchase date, Miss Mayfly may offer a discount to be applied to a new product purchase.  Please contact us to inquire.

Miss Mayfly does not cover damages that occur outside of normal use. Normal use includes activities common to fishing and wading. If using products for biology work or other extreme uses, please contact Miss Mayfly to discuss other options that would be more suitable to your needs.

3b. Shipping Charges: Customers are responsible for both incoming (from you- to us) and outgoing (from us- to you) shipping costs for all repair requests for damages incurred through use and care. Customer service will contact the customer to arrange payment for outgoing shipping costs and can provide a discounted incoming shipping label at the customer’s request and expense. Customers who wish to purchase a label from Miss Mayfly, will be sent a pay-enabled invoice to pay prior to the label purchase.

3c. International Orders: Internationally located customers are responsible for all shipping, duties, taxes, and fees associated with any purchase. Warranty and repair laws differ by country and sometimes fall under warranty or repair processes which allows for consumers to send goods back for a temporary period of time without incurring additional duties and taxes. Customers should contact their country's appropriate agency to inquire about relevant laws. 

3d. How to Initiate a Warranty or Repair Request: Submit a “Warranty & Repair Request” through the “Customer Care Center” page. To review the process, see "Return & Exchange Process" below.

 RETURNS

4. Return Policy

4a. Refunds: Miss Mayfly offers a 100% satisfaction guarantee. Refunds must be requested within 30 days of delivery, and products must be returned in new, unused condition in their original product packaging. Refunds will be issued after the item is returned and may take up to 5 days to process.

4b. Exclusions: If a product is not returned in new condition, Miss Mayfly may deny a full or partial refund. If a full refund is denied, the product will be returned to the customer. A restocking fee may be deducted from the refund if the returned product is missing parts, accessories, or packaging.

4c. Shipping Charge Refund: Shipping charges cannot be refunded once the shipment has occurred.

4d. Return Shipping Costs: Customers are responsible for return shipping costs. Miss Mayfly can provide a discounted return label at the customer’s request and expense, with the cost deducted from the refund. 

4e. International Orders: Internationally located customers are responsible for all shipping, duties, taxes, and fees associated with any purchase. Return laws differ by country. Customer should contact their country's appropriate agency to inquire about refunds of duties and taxes paid when returning goods. 

4f. How to Initiate a Return: Submit an “Exchange & Return Request” through the “Customer Care Center” page. To review the process, see "Return & Exchange Process" below.

 EXCHANGES

5. Exchange Policy

5a. Exchanges: Customers may exchange their products for the same product or for different products, within 30 days of delivery if dissatisfied with the product for any reason. All products must be returned in products must be returned in new, unused condition in their original product packaging. Replacement products will be shipped to you upon receiving back the original purchase. 

5b. Exclusions: If a product is not returned in new condition, Miss Mayfly may deny the exchange. If the exchange is denied, the product will be returned to the customer. A restocking fee may be charged if the product is returned with missing parts, accessories, or packaging.

5c. Shipping Costs: The first exchange item will be shipped to the customer free of charge. Shipping costs for subsequent exchanges are the responsibility of the customer. Customers are responsible for return shipping costs, but Miss Mayfly can provide a discounted return label at the customer’s request and expense. Customers who wish to purchase a label from Miss Mayfly, will be sent a pay-enabled invoice to pay prior to the label purchase.

5d. International Orders:  Internationally located customers are advised to avoid exchanges by consulting with customer service for consultation regarding any product questions before placing an order. Internationally located customers are responsible for all shipping, duties, taxes, and fees associated with any purchase. Miss Mayfly does not collect or pre-pay duties or taxes. Return and exchange laws differ by country and sometimes fall under warranty or repair processes which allows for consumers to send goods back for a temporary period of time without incurring additional duties and taxes. Customers should contact their country's appropriate agency to inquire about relevant laws. 

5e. How to Initiate an Exchange: Submit an “Exchange & Return Request” through the “Customer Care Center” page. To review the process, see "Return & Exchange Process" below.

 RETURN & EXCHANGE PROCESS

1. Submit Exchange & Return Request Form- A customer service agent will review the request and get back to you shortly. 

2. If your return is authorized, you will receive a Return Authorization Number to write on the package. This number will track your return throughout the process.

3. Return to:

Mayfly Sales 
9214 Railroad Ave.
PMB 1075
Ooltewah, TN 37363

4. Once your return is received and clears inspection, we will issue the applicable refund, credit or product exchange, minus any utilized shipping fees. 

 

Non-Miss Mayfly Branded Products 

WARRANTY

6. Warranty Policy

6a. Manufacturer Warranty: Warranties and guarantees beyond the first 30 days, are established by the manufacturer for non-Mayfly branded goods that we sell in our store, and are not guaranteed by Mayfly Sales LLC. Warranty issues that occur after 30 days, consumers should contact the product manufacturer for warranty-related concerns. If you have trouble contacting the manufacturer, please email Mayfly Sales for assistance.

 RETURNS

7. Return Policy

7a. Refunds: Miss Mayfly offers a 100% satisfaction guarantee. Refunds must be requested within 30 days of delivery, and products must be returned in new, unused condition in their original product packaging. Refunds will be issued after the item is returned and may take up to 5 days to process.

7b. Exclusions: If a product is not returned in new condition, Miss Mayfly may deny a full or partial refund. If a full refund is denied, the product will be returned to the customer. A restocking fee may be deducted from the refund if the returned product is missing parts, accessories, or packaging.

7c. Shipping Charge Refund: Shipping charges cannot be refunded once the shipment has occurred.

7d. Return Shipping Costs: Customers are responsible for return shipping costs. Miss Mayfly can provide a discounted return label at the customer’s request and expense, with the cost deducted from the refund.

7e. International Orders: Internationally located customers are responsible for all shipping, duties, taxes, and fees associated with any purchase. Return laws differ by country. Customer should contact their country's appropriate agency to inquire about refunds of duties and taxes paid when returning goods. 

7f. How to Initiate a Return: Submit an “Exchange & Return Request” through the “Customer Care Center” page. To review the process, see "Return & Exchange Process" above.

 EXCHANGES

8. Exchange Policy

8a. Exchanges: Customers may exchange their non-Miss Mayfly branded products for the same product or for different products within 30 days of delivery if dissatisfied with the product for any reason. All products must be returned in new, unused condition in their original product packaging. Replacement products will be shipped to you upon receiving back the original purchase. 

8b. Exclusions: If a product is not returned in new condition, Miss Mayfly may deny the exchange. If the exchange is denied, the product will be returned to the customer. A restocking fee of may be charged if the product is returned with missing parts, accessories, or packaging.

8c. Shipping Costs: One exchange order will be shipped to the customer free of charge. Shipping costs for subsequent exchanges are the responsibility of the customer. Customers are responsible for return shipping costs, but Miss Mayfly can provide a discounted return label at the customer’s request and expense. Customers who wish to purchase a label from Miss Mayfly, will be sent a pay-enabled invoice to pay prior to the label purchase.

8d. International Orders: Internationally located customers are responsible for all shipping, duties, taxes, and fees associated with any purchase. International customers are advised to consult with customer service about any questions regarding product before placing an order. Return and exchange laws differ by country and sometimes fall under warranty or repair processes which allows for consumers to send goods back for a temporary period of time without incurring additional duties and taxes. Customers should contact their country's appropriate agency to inquire about relevant laws. 

8e. How to Initiate an Exchange: Submit an “Exchange & Return Request” through the “Customer Care Center” page. To review the process, see "Return & Exchange Process" above.