Warranty, Refund and Exchange Policies
CONTENTS
Section 1: Miss Mayfly® Manufacturer Warranty; Miss Mayfly® Chest Waders, Wading Pants & Boots
Section 2: Miss Mayfly® Exchange, Return & Refund Policies
1) Miss Mayfly® Manufacturer Warranty
Miss Mayfly® Chest Waders, Wading Pants & Boots
1a. 12 Month Limited Manufacturer Warranty: Miss Mayfly® wading gear is guaranteed against factory defects for 12 months from the shipment date. Defective products will be repaired or replaced. Proof of purchase or warranty registration is required.
1b. 6-Month “Miss Mayfly® Tough” Guarantee: Miss Mayfly® offers no-fee repairs within 6 months from the ship date for minor use-caused damage occurring from normal use.
1c. Repairs, 6 Months & Beyond: Minor use-caused damages may be repaired for a minimal fee. An estimate will be provided for approval.
Exclusions (1a-1c):
- Damage outside normal use (fishing and wading activities).
- Damage from improper care (cleaning or storage).
- Items purchased used or second-hand.
Exceptions
How to Initiate a Warranty or Repair Request: Within 30 days: Choose: Initiate Warranty or Repair Return through the Help Center Dashboard. Beyond 30 days: Choose: "Submit a Warranty or Repair Help Ticket".
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Use Definition
Fishing and Wading Activity: In the context of wader use, fishing and wading activities refer to the actions and movements involved in fishing while standing or walking in water, which may include short walking distances through wilderness terrain to gain access to water. .
These activities typically involve exposure to water, rocks, and other natural elements, which can impact the wear and tear on waders. Proper use and care are essential to maintain the durability and functionality of wading gear.
Repair Cleaning Requirements
Any wader submitted for inspection and repair must be clean and thoroughly dried; The repair center cannot repair a dirty wader. The center has the right to reject the repair if the wader is dirty and, in this case, it will be sent back to you for cleaning. Dirty waders are a biohazard to employees whom handle them since they contain human body oils and sweat and can grow microorganisms, fungus and bacteria. If the repair center deems it appropriate and necessary to clean the wader in part or in full, a $40-$60 cleaning fee will be charged, payable by the consumer, regardless of warranty status.
Warranty & Repair Shipping Policy
1d. 12 Month Limited Warranty: Miss Mayfly® provides a shipping label for items with suspected factory defects within 6 months of the ship date. Complimentary shipping requires using the label provided by Miss Mayfly®; independently paid shipping fees are non-refundable.
1e. Repairs, 6 Months & Beyond: Customers cover return shipping for use-caused repairs. Miss Mayfly® covers outgoing shipping.
1f. International Orders: International customers are responsible for all shipping, duties, taxes, and fees for purchases, returns, exchanges, and warranty replacements. Warranty and repair laws vary by country; customers should check with their local agencies.
- HS Code: For repaired items returned to the U.S., use HS code 9802.001. Specifically, 9802.00.40 for warranty repairs or alterations, and 9802.00.50 for non-warranty shipments.
To view any applicable warranty details for other Miss Mayfly® products, see the warranty section under product listing.
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2) Miss Mayfly® Exchange, Return & Refund Policy
2a. Complimentary Exchange & Return: Customers can return or exchange products within 30 days of the ship date (return window).
2b. Refunds: Refunds must be requested within 30 days of the ship date. Products must be returned in new, unused condition in original packaging. Refunds will be issued to the original form of payment after the item is received. Shipping fees are non-refundable. Allow up to 7 business days for return processing once received. A restocking fee of up to 3% applies for returns and refunds with 2 or more items.
Exclusions (2a, 2b): If a product is not returned in new and unused condition, Miss Mayfly® may deny a full or partial refund or exchange. A cleaning and/or replacement fee may be deducted if the returned product is dirty or has missing parts, accessories, or packaging.
How to Initiate an Exchange or Return Request: Exchanges & returns can be self-initiated through the Help Center Dashboard by choosing: "Initiate an Exchange or Return" within 30 days of purchase. For help choose: Submit Exchange or Return Help Ticket" For a personalized sizing consult, choose: "Request a Wader Sizing Consultation".
*This period is extended for Christmas Holiday.
Exchange, Return & Refund Shipping Policy
2c. Shipping Charge Refund: Shipping charges paid during purchase or for independently purchased labels are non-refundable.
2d. Return Shipping Costs: A complimentary return shipping label will be provided if occurring within the return window.
2e. International Orders: International customers are responsible for all shipping, duties, taxes, and fees for purchases, returns, exchanges, and warranty replacements, including incoming and outgoing shipment costs. Warranty and repair laws vary by country; customers should check with local agencies.
HS Code: For repaired items returned to the U.S., use HS code 9802.001. Specifically, 9802.00.40 for warranty repairs or alterations, and 9802.00.50 for non-warranty shipments.
2f. Repackaging Directions:
Please remember to include any packaging and accessory items included with your product as follows:
- Waders: Tags, belt, bag, patch kit
- Boots: Undamaged box, boot stuffing and paper packaging
- Other: Return with product packaging intact
Please make sure item is clean upon return as follows:
- Waders: Please use a lint brush or tape to remove hair/debris from wader booties. To prevent creasing damage, fold the booties flat, with the entire bootie bottom facing outward.
- Boots: Wipe down any debris from boot surfaces and replace boot stuffing prior to shipping.