Warranty, Refund and Exchange Policies
CONTENTS
Section 1: Miss Mayfly® Manufacturer Warranty; Miss Mayfly® Chest Waders, Wading Pants & Boots
Section 2: Miss Mayfly® Exchange, Return & Refund Policies
Holiday Return & Exchange Extension: Miss Mayfly® purchases made between Nov 1 and Dec 25, 2024, can be returned or exchanged until Jan 25, 2025. Email customerservices@missmayfly.com to initiate a return or exchange beyond our 30-day policy.
1) Miss Mayfly® Manufacturer Warranty
Miss Mayfly® Chest Waders, Wading Pants & Boots
1a. 12 Month Limited Manufacturer Warranty: Miss Mayfly® wading gear is guaranteed against factory defects for 12 months from the shipment date. Defective products will be repaired or replaced. Proof of purchase or warranty registration is required.
1b. 6-Month “Miss Mayfly® Tough” Guarantee: Miss Mayfly® offers no-fee repairs within 6 months from the ship date for minor damage from normal use.
1c. Repairs, 6 Months & Beyond: Minor use-caused damage may be repaired for a minimal fee after product review. An estimate will be provided for approval.
Exclusions (1a-1c):
- Damage outside normal use (fishing and wading activities).
- Damage from improper care (cleaning or storage).
- Items purchased used or second-hand.
Exceptions
How to Initiate a Warranty or Repair Request: Initiate a case through the Customer Service Dashboard.
Use Definition
Fishing and Wading Activity: In the context of wader use, fishing and wading activities refer to the actions and movements involved in fishing while standing or walking in water, which may include short walking distances through wilderness terrain to gain access to water. .
These activities typically involve exposure to water, rocks, and other natural elements, which can impact the wear and tear on waders. Proper use and care are essential to maintain the durability and functionality of wading gear.
Warranty & Repair Shipping Policy
1d. 12 Month Limited Warranty: Miss Mayfly® provides a shipping label for items with suspected factory defects within 6 months of the ship date. Complimentary shipping requires using the label provided by Miss Mayfly®; independently paid shipping fees are non-refundable.
1e. Repairs, 6 Months & Beyond: Customers cover return shipping for use-caused repairs. Miss Mayfly® covers outgoing shipping.
1f. International Orders: International customers are responsible for all shipping, duties, taxes, and fees for purchases, returns, exchanges, and warranty replacements. Warranty and repair laws vary by country; customers should check with their local agencies.
- HS Code: For repaired items returned to the U.S., use HS code 9802.001. Specifically, 9802.00.40 for warranty repairs or alterations, and 9802.00.50 for non-warranty shipments.
To view any applicable warranty details for other Miss Mayfly® products, see the warranty section under product listing.
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2) Miss Mayfly® Exchange, Return & Refund Policy
2a. Complimentary Exchange: Customers can exchange products within 30 days of the ship date (return window) if dissatisfied.
2b. Refunds: Refunds must be requested within 30 days of the ship date. Products must be returned in new, unused condition in original packaging. Refunds will be issued to the original form of payment after the item is received. Shipping fees are non-refundable. Allow up to 7 business days for return processing once received. A restocking fee of up to 3% applies for returns and refunds with 2 or more items.
Exclusions (2a, 2b): If a product is not returned in new and unused condition, Miss Mayfly® may deny a full or partial refund or exchange. A cleaning and/or replacement fee may be deducted if the returned product is dirty or has missing parts, accessories, or packaging.
Exchange, Return & Refund Shipping Policy
2c. Shipping Charge Refund: Shipping charges paid during purchase or for independently purchased labels are non-refundable.
2d. Return Shipping Costs: A complimentary return shipping label will be provided if occurring within the return window.
2e. International Orders: International customers are responsible for all shipping, duties, taxes, and fees for purchases, returns, exchanges, and warranty replacements, including incoming and outgoing shipment costs. Warranty and repair laws vary by country; customers should check with local agencies.
HS Code: For repaired items returned to the U.S., use HS code 9802.001. Specifically, 9802.00.40 for warranty repairs or alterations, and 9802.00.50 for non-warranty shipments.
2f. Repackaging Directions:
Please remember to include any packaging and accessory items included with your product as follows:- Waders: Tags, belt, bag, patch kit
- Boots: Undamaged box, boot stuffing and paper packaging
- Other: Return with product packaging intact
- Waders: Please use a lint brush or tape to remove hair/debris from wader booties. To prevent creasing damage, fold the booties flat, with the entire bootie bottom facing outward.
- Boots: Wipe down any debris from boot surfaces and replace boot stuffing prior to shipping.