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Warranty and Exchanges

Miss Mayfly Branded Products

Miss Mayfly takes pride in the craftsmanship and design of our products. Contact 1-888-204-9227 to request a return authorization code which will help us track your return/exchange throughout the process.

12 Month Limited Warranty: Miss Mayfly branded wading gear products are guaranteed from factory defect for 12 months after date of purchase. If deemed defective, we will either replace or repair your wading product.

Guarantee Exceptions: Guarantee does not cover: 1) Damage caused by improper use or care. 2) Fabric tears or damages incurred after purchase.

Repairs: Minor consumer damages may be repaired for a minimal fee.

Exchanges: Exchanges are available for improper fit, or if product is received with damage or is defective, Exchanges must occur within 60 days of purchase date. All product must be returned in original packaging as specified under "Exchange and Return Requirements".

  • Replacement products will be shipped to you upon receiving back the original purchase. 
  • The first size exchange item will be shipped to consumer free of charge. Shipping costs for subsequent exchanges will be the responsibility of the consumer.
  • Consumers are responsible to pay all shipping fees for the return of products, unless the product is deemed defective within 60 days of purchase.
  • International orders are exempt from receiving free shipping on first exchange item. We recommend that international customers consult with customer services for correct sizing before placing an order. 

Refunds: We honor a 100% satisfaction guarantee. In the case that satisfaction is not experienced, refunds must be requested within 60 days of purchase date and returned in original packaging as specified under "Exchange and Return Requirements". 

  • Once an item has shipped, the shipping fee has been utilized and therefor, will not be refunded. 
  • Product refunds will be issued after an item is returned and may take up to 5 days for financial institutions to process. 
  • Return shipping must be paid by customer unless product is deemed defective.
  • International orders are responsible for ALL shipping, duties, taxes and fees associated with any purchase, under all circumstances. 

Lost Packages

Please contact customer services if a tracking number was not provided or if the package did not arrive in the expected delivery time period so that we can assist in tracking the package. 

The Carriers Responsibility: Once the package is received by the carrier, we have fulfilled our obligation and it is no longer in our control. In this case, if the tracking fails to reveal the status of a package, the carrier should be contacted to investigate.

Law Enforcement Jurisdiction: In the case that the package was delivered and theft is suspected, the theft falls under the jurisdiction of criminal activity and should be reported to law enforcement.

Although an unfortunate situation, Miss Mayfly does not replace lost or stolen packages. Please contact carrier for resolution.

Exchange and Return Requirements

All product & packaging components must be returned complete and in new condition

Repackaging Fee: A 15% repackaging fee will be deducted from refund or charged to consumer if the return or exchange product is missing packaging, accessories and/or other components.

Cleaning Fee: A 15% cleaning fee will be deducted from refund or charged to the consumer if the product requires cleaning, including but not limited to: the removal of pet hair, human hair, excessive lint, soil, dirt, liquids, stains and other debris, from the product, or from it's components and accessories. 

Cleaning Products For Return: Use a lint brush or sticky tape to remove lint, hair and other debris. Use a damp sponge or rag with water and a mild dish detergent to remove any set in soils. Ensure the product is thoroughly dry before packaging and shipping. 

Non-Miss Mayfly Branded Products

Refunds: We honor a 100% satisfaction guarantee. In the case that satisfaction is not experienced, refunds must be requested within 30 days of purchase date and returned in original packaging as specified under "Exchange and Return Requirements". 

  • Once an item has shipped, the shipping fee has been utilized and therefor, will not be refunded. 
  • After 30 days, consumers should contact the manufacturer of the product for resolution. 
  • Product refunds will be issued after an item is returned and may take up to 5 days for financial institutions to process. 
  • Return shipping must be paid by customer unless product is deemed defective.
  • International orders are responsible for ALL shipping, duties, taxes and fees associated with any purchase, under all circumstances. 

Exchanges: Exchanges are available for improper size or if received with damaged or is defective, Exchanges must occur within 30 days of purchase date. All product must be returned in original packaging as specified under "Exchange and Return Requirements".

  • Replacement products will be shipped to you upon receiving back the original purchase. 
  • After 30 days, consumers should contact the manufacturer of the product for resolution.  
  • Shipping costs for exchanges will be the responsibility of the consumer.
  • Consumers are responsible to pay all shipping fees for the return of products, unless the product is deemed defective.
  • International orders are exempt from receiving free shipping on first exchange item. We recommend that international customers consult with customer services for correct sizing before placing an order. 

Exchange and Return Requirements

All product & packaging components must be returned complete and in new condition

Repackaging Fee: A 15% repackaging fee will be deducted from refund or charged to consumer if the return or exchange product is missing packaging, accessories and/or other components.

Cleaning Fee: A 15% cleaning fee will be deducted from refund or charged to the consumer if the product requires cleaning, including but not limited to: the removal of pet hair, human hair, excessive lint, soil, dirt, liquids, stains and other debris, from the product, or from it's components and accessories. 

Lost Packages

Please contact customer services if a tracking number was not provided or if the package did not arrive in the expected delivery time period so that we can assist in tracking the package. 

The Carriers Responsibility: Once the package is received by the carrier, we have fulfilled our obligation and it is no longer in our control. In this case, if the tracking fails to reveal the status of a package, the carrier should be contacted to investigate.

Law Enforcement Jurisdiction: In the case that the package was delivered and theft is suspected, the theft falls under the jurisdiction of criminal activity and should be reported to law enforcement.

Although an unfortunate situation, Miss Mayfly does not replace lost or stolen packages. Please contact carrier for resolution.