- Shipping
- Exchange, Return & Refund Policy
Shipping
This item ships next business day for order placed after 10am EST, same day for orders placed prior to 10am.
We ship USPS or UPS from Missouri. Transport time is 2-6 days depending on location.
- We recommend choosing UPS for remote locations.
- Estimated delivery times are not guaranteed by carriers unless express shipment services are purchased.
We recommend adding 2 extra business days to the estimated delivery time, or 4 days for Northern and New England states, California, Montana, Oregon, Washington, or other remoteor distant locations.
Express Shipment: Please note the carriers estimate. Overnight shipments will take 2-3 days in some areas.
Late/Missing Packages: Once the order is picked up by the carrier, we are no longer responsible for, or in control of the package.
- If the tracking does not show that the item was received by the carrier, please contact us to help you.
- If an item is late, please contact the carrier for assistance. Going to the local carrier's location is the best way to receive help.
- If a package is determined to be lost, please contact us so we can aid in a carrier claim.
To see fill shipping policy, please click HERE.
Exchange, Return & Refund Policy
2) Miss Mayfly® Exchange, Return & Refund Policy
2a. Complimentary Exchange: Customers can exchange products within 30 days of the ship date (return window) if dissatisfied. Miss Mayfly® will provide complimentary shipping expenses for one outgoing exchange shipment and one return per order. Products must be returned in new, unused condition in original packaging. Replacement products will be shipped upon receiving the original purchase.
2b. Refunds: Refunds must be requested within 30 days of the ship date. Products must be returned in new, unused condition in original packaging. Refunds will be issued to the original form of payment after the item is received. Shipping fees are non-refundable. Allow up to 7 business days for return processing once received. A restocking fee of up to 3% applies for returns and refunds with 2 or more items.
Exclusions (2a, 2b): If a product is not returned in new and unused condition, Miss Mayfly® may deny a full or partial refund or exchange. A cleaning and/or replacement fee may be deducted if the returned product is dirty or has missing parts, accessories, or packaging.
How to Initiate an Exchange or Return Request: Exchanges & returns can be self-initiated through the Customer Service Dashboard within 30 days of purchase. This period is extended for Christmas Holiday.
Exchange, Return & Refund Shipping Policy
2c. Shipping Charge Refund: Shipping charges paid during purchase or for independently purchased labels are non-refundable.
2d. Return Shipping Costs: A complimentary return shipping label will be provided if occurring within the return window.
2e. International Orders: International customers are responsible for all shipping, duties, taxes, and fees for purchases, returns, exchanges, and warranty replacements, including incoming and outgoing shipment costs. Warranty and repair laws vary by country; customers should check with local agencies.
HS Code: For repaired items returned to the U.S., use HS code 9802.001. Specifically, 9802.00.40 for warranty repairs or alterations, and 9802.00.50 for non-warranty shipments.
2f. Repackaging Directions:
Please remember to include any packaging and accessory items included with your product as follows:
- Waders: Tags, belt, bag, patch kit
- Boots: Undamaged box, boot stuffing and paper packaging
- Other: Return with product packaging intact
Please make sure item is clean upon return as follows:
- Waders: Please use a lint brush or tape to remove hair/debris from wader booties. To prevent creasing damage, fold the booties flat, with the entire bootie bottom facing outward.
- Boots: Wipe down any debris from boot surfaces and replace boot stuffing prior to shipping.
