GF PET BRANDED PRODUCTS
Warranty
We at GF Pet are proud to offer quality branded products to stand the test of time but understand that occasional manufacturing errors do occur. Please inspect your order upon reception and contact us immediately if an item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Any item that has been washed, worn, or used before the damage or defect occurred is generally not returnable and must be reviewed further by our team before replacing the item.
Return & Refund Policy: Items are eligible for return provided the return request is made within 30 days of the order date and not a clearance or final purchase item.
- To be eligible for a return, the item must be in the same condition as it was received: clean & unworn/unused, unwashed, clean from pet hair or marks of any kind, with tags attached and/or in its original packaging, with hanger. Kindly keep this in mind when trying the item on your pet.
- If your submitted Return Request is approved, we will provide you with one (1) prepaid return shipping label, for which a $5.00 restocking fee will be deducted from your refund amount. Shipping costs incurred during initial checkout are non-refundable.
- An order is eligible for one (1) prepaid return label only. For subsequent return shipping labels, the full cost of return shipping will be deducted from the available refund amount.
- Please also include the original packing slip inside the return.
- Items sent back without GF Pet's prior approval will not be accepted as returns and will be donated.
- We will notify you once we’ve received and inspected your item(s), and let you know if the return was approved or not, and if a refund was issued. If approved, you'll receive a refund on your original payment method.
GF Pet reserves the right to refund, replace, or refuse at our discretion. If an item(s) is returned and is not in its original condition, regardless of the presence of original tags, refunds will not be issued if we determine that the item(s) cannot be resold. This determination may be based on various factors, including but not limited to, the appearance, smell, and/or general condition of the item(s) upon return.
Exclusions:
- Unfortunately, we cannot accept returns or exchanges on items in the Sale section, Bowls & Feeders (Wood, Wood & Metal, Acrylic, Cooling) or international orders.
- Due to the nature of these products and for hygienic considerations, the Elasto-fit® ICE VEST®, ICE BAND, ICE BOWL & ICE MAT are FINAL SALE. No returns or exchanges can be made. Please make sure to measure your pet and follow our sizing guide when selecting their size.
