Shipping
Fast, reliable delivery
How long does shipping take?
Standard domestic shipping takes 3–5 business days, while international orders usually arrive in 7–14 business days. We ship next business day M-F from Missouri. We are closed weekends and Holidays.
Do you offer express delivery?
Yes, we provide express options at checkout for customers who need their gear urgently.
Do you ship internationally?
Absolutely! We ship worldwide, with costs and delivery times calculated at checkout. Whether you’re training at home or abroad, we’ll make sure your gear reaches you.
How can I track my order?
Once your order ships, we’ll send you a confirmation email with a tracking link. This way, you can follow your activewear journey from our warehouse to your doorstep.
Do you offer free shipping?
No, however we do offer free unlimited returns when the coverage is purchased at checkout for a small fee. The coverage is effective during the standard 30 day return window, and extended to match holiday return extrensions.
Can I change my shipping address after placing an order?
If your order hasn’t shipped yet, you can update your address by contacting our support team. We recommend doing this quickly to avoid delays in receiving your order.
Will I be charged customs fees for international orders?
Some countries may apply import taxes or duties. These are the customer’s responsibility. Our store will collect duties & fees at checkout. For more info please review our policies (found in footer) or contact us for help.
What should I do if my package is delayed or lost?
Get in touch with our support team, and we’ll investigate with the carrier right away.
Returns
Easy exchanges so you always get the perfect fit.
What is your return policy?
You can return or exchange items within 30 days of delivery as long as they’re unworn, unwashed, and in original condition with tags attached. This ensures you have enough time to try them on at home. Final sale items are not returnable. Standard warranty and guarantees apply and can be found in the products tabs.
Can I exchange an item if the size doesn’t fit?
Absolutely! Wader sizing can be confusing, so we encourage exchanges to help you find the perfect fit. Using our ReelFit 360 Size Assistant is the best way to choose sizes accurately. Using accurate measurements or using the body scanner app will help ensure the right fit.
What if I already wore the item once?
For hygiene reasons, we can only accept returns on items that are unworn and unwashed. However, feel free to try them on at home to check the fit before deciding.
Are return shipping costs covered?
If you received the wrong or a defective item, we’ll cover the return shipping. For size or preference changes, customers are responsible, but we work to keep costs low. If you purchased unlimited free return assurance, your returns are covered by us throughout the length of our return window.
How do I start a return?
In menu choose the "Return Portal" option. Enter the details and our staff will review Swiftly. If you would like to exchange for another item, you can choose that option. If you need help choosing another size, please us our RellFit 360 Size Assistant, or request a sizing consultation.
How long will it take to get my refund?
Refunds are processed within 5–7 business days once we receive your return. You’ll get an email notification as soon as your refund is completed.
Are sale items eligible for return?
Yes, unless marked as “final sale,” most sale items can be returned or exchanged. We want you to feel confident even when shopping deals.
What should I do if I receive a damaged or defective item?
Please utilize the "Return Portal" located in our main menu. Select "Warranty". If prompted, upload photos or description of the issue, and we’ll send a replacement or issue a full refund if within the return window. We take quality seriously, so your case will be prioritized.
Orders
Smooth & secure shopping.
How do I place an order?
Browse our collections, choose your size, and add items to your cart. Checkout is simple and secure, so you can get back to focusing on your next workout.
Do I need an account to order?
No, you can checkout as a guest. But creating an account lets you track your orders, save your favorite outfits, and access faster checkout in the future.
Can I cancel or modify my order after placing it?
Yes, if your order hasn’t shipped yet. Reach out to us as soon as possible, and we’ll do our best to help.
When are you restocking items?
We have had massive growth in the past year. Our technical products have long lead-times in manufacturing. Sometimes we grow faster than we can restock. For updates on inventory please go to our "Restock & Production Updates" tab located in our main menu under "SHOP". Sign up to receive email & newsletters to be the first to know about restocks and new products.
How do I apply a discount code?
Enter your discount code at checkout, and the savings will automatically apply. Look out for seasonal promotions and bundle deals too.
Why was my payment declined?
Payment issues may occur due to incorrect details, insufficient funds, or bank restrictions. Double-check your info or try a different payment method if needed.
What should I do if I didn’t receive my confirmation email?
Check your spam or promotions folder. If it’s not there, contact us with your order details, and we’ll resend your confirmation right away.
Warranty & Repairs
Miss Mayfly® Gear warranty & repairs
What warranty does Miss Mayfly® wading gear have?
Waders and Boots are covered by a 1 year manufacturer defect warranty. We also have a Miss Mayfly® Tough Guarantee for the first 6 months from date of delivery. Click the link to read full details of our manufacturer warranty on Waders and Wading Boots.
Can you repair my wader?
Yes, we do offer repairs. We can water test and repair your waders free of charge during the 6 month tough guarantee period. After this period, we charge a minimal fee for the service. Waders must be shipped clean and thoroughly dry. Repairs can take several weeks to complete. In many cases you can make minor usage-caused repairs easily at home by using standard wader repair products. Read full warranty details for more info.
Does the warranty apply to all store items?
No, The manufacturers warranty only applies to technical gear manufactured by Miss Mayfly® such as waders & wading boots. In most cases other products are covered by our 30 day guarantee as described in the product listing tab. Click link to read full 30 day guarantee policy.
Does the Warranty apply to discontinued items?
Yes, for products covered by our manufacturers warranty, they warranty continues to apply to discontinued products, subject to our warranty and repair policy. We will repair when appropriate or if necessary. If an item cannot be repaired and is not available for replacement, we will offer a pro-rated discount towards a new item, considering the purchased item's age, use and circumstance. These situations can be very individual so please email us so we can review your case.
How do I open a warranty or repair request?
Please go through our "Return Portal" located in our main menu and choose "Warranty" if within the warranty period, or choose "Repairs" if out side of warranty period.
