Refund policy

Last updated: October 21, 2026

Holiday Return Extension

Orders placed after October 15, 2026 and before December 15, 2027 will be granted a return window extension, allowing gift recipients to exchange or return purchases up until January 15, 2027.

RETURN POLICY

Returns must be requested within 30 days of the date of delivery. Products must be returned new, unused, clean, and with original packaging and accessories.

If a returned item does not meet return requirements, Miss Mayfly® may refuse the return or reduce the refund.

For defective items being returned within 30 days of delivery, please submit the return through the warranty option. View 30 Day Guarantee Policy.

EXCHANGE POLICY

Exchanges must be requested within 30 days of the date of delivery. Products must be returned new, unused, clean, and with original packaging and accessories.

Replacement items will be processed after the original product is received and approved.

RETURN & EXCHANGE COVERAGE

Customers who purchase Free Unlimited Returns at checkout receive return and exchange shipping benefits during the 30-day return window. 

Customers who do not purchase coverage are responsible for applicable return and exchange shipping costs.

After 30 days, Defective products, warranty claims, and repairs are governed by the applicable Miss Mayfly® Warranty or Product Guarantee.

International orders are not eligible for Return & Exchange Coverage.

INTERNATIONAL RETURN POLICY

International orders are eligible for return, but not exchange.

International orders are not eligible for Return & Exchange Coverage.

International customers are responsible for return shipping, applicable duties, taxes, and other return-related costs. Original shipping charges are non-refundable.

Payments and refunds, including applicable duties and taxes, are processed through Shopify Managed Markets as legally appropriate.

European Union & United Kingdom Consumer Rights

Consumers in the European Union and United Kingdom may have a statutory right to cancel eligible online purchases within 14 days of delivery without providing a reason, unless an exemption applies.

Customers must notify us within that period and return the merchandise within an additional 14 days.

For eligible cancellations, refunds include the purchase price and standard delivery charges. Additional charges for expedited or premium delivery are not refundable beyond the cost of standard delivery.

Customers are generally responsible for return shipping unless otherwise required by law. Permitted deductions may apply for handling beyond what is necessary to inspect the merchandise.

European Union: Refunds will be issued within 14 days of cancellation notification, but may be withheld until the merchandise is received or evidence of return shipment is provided.

United Kingdom: Refunds will be issued within 14 days of receiving the returned merchandise or evidence that it has been sent back.

Final Sale restrictions and other policy conditions do not override applicable statutory consumer rights.

FINAL SALE ITEMS

Final Sale items are not eligible for returns, exchanges, or refunds, except as covered under applicable Warranty or Guarantee policies.

REFUND POLICY

Refunds must be requested within 30 days of the date of delivery.

Approved refunds will be issued to the original form of payment or as store credit, as selected, after the returned item is received and approved.

Please allow up to 5 business days for return processing, plus up to 5 additional business days for refund processing.

A restocking fee of up to 3% may apply to refunds involving 3 or more items from the same order.

REPACKAGING & CLEANING

Waders: Return with tags, belt, bag, and patch kit. Remove hair and debris from booties with a lint brush or tape. Fold booties flat with the full sole facing outward.

Boots: Return in the undamaged original box with boot stuffing and paper packaging. Wipe away dirt and debris before returning.

Other Products: Return with original packaging intact and all included accessories.

All returned items must be clean, complete, and properly packaged.

A cleaning or repackaging fee of $20 may be deducted from the refund or charged for items requiring excessive cleaning or repackaging.

HOW TO INITIATE A RETURN

You can self- initiate a return or exchange through our return portal.

You may also use our Contact Us form or email hello@missmayfly.com to discuss, or get sizing help, before submitting the request.

This policy does not limit any rights provided under applicable consumer protection laws, including rights relating to defective, misdescribed, or undelivered merchandise.