Miss Mayfly Pre-Order Policy

1. Pre-Order Terms

By placing a pre-order with Miss Mayfly®, you agree to the following terms and conditions.

A pre-order allows you to reserve a product before it is available for general sale. Payment is collected when the pre-order is placed.

Estimated availability and shipping dates are provided on the product listing and may be subject to delays.

2. Payment & Fulfillment

Miss Mayfly® will make reasonable efforts to fulfill pre-orders within the disclosed shipping timeframe.

If shipment is delayed, customers will be notified and provided an updated estimate when available, along with the option to accept the delay or cancel for a full refund in accordance with applicable law.

3. Cancellations & Refunds

Customers may cancel a pre-order at any time before shipment and receive a full refund.

To cancel your pre-order, contact hello@missmayfly.com with your order number.

Refunds are initiated promptly following cancellation. Please allow approximately 5–7 business days for the refund to appear, depending on your payment provider.

4. Changes to Pre-Orders

To update shipping information or modify your pre-order, contact hello@missmayfly.com before shipment.

We will do our best to accommodate your request.

5. Failure to Fulfill Pre-Orders

If Miss Mayfly® cannot fulfill a pre-order within the disclosed shipping timeframe, customers will be notified and given the choice to:

• Receive a Full Refund: Cancel the order and receive a refund to the original payment method.

• Wait for the Product: Accept an updated estimated shipping date and keep the pre-order active.

If the order cannot be fulfilled, a full refund will be issued.

6. Contact Information

For questions regarding pre-orders, cancellations, shipping updates, or changes, contact hello@missmayfly.com.