Miss Mayfly Fleece Hoodie - Baydream

 Miss Mayfly Co-Branded Warranty

2a. Three Month Limited Warranty: Miss Mayfly co-branded products are guaranteed against factory defects for 3 months from the date of delivery. Defective products will be either repaired or replaced. > Proof of purchase is required.

Exclusions: 

• The factory defect warranty excludes damages caused by improper use and care or normal wear and tear.

Warranty & Repair Shipping Policy

2b. Three Month Limited Warranty: Miss Mayfly will provide a return (from you- to us) shipping label for items suspected of having a factory defect within the first 3 months of use. To obtain a label, customers must provide evidence of the defect submitting a “Warranty & Repair Request” form located on our customer service dashboard. For complimentary shipping, customers must use a label provided by Miss Mayfly, and any independent shipping fees paid by customers will not be refunded.

2c. International Orders: Internationally located customers are responsible for all shipping, duties, taxes, and fees associated with any purchase, return, exchange and/or warranty replacement. Warranty and repair laws differ by country and sometimes fall under warranty or repair processes which allows for consumers to send goods back for a temporary period of time without incurring additional duties and taxes. Customers should contact their country's appropriate agency to inquire about relevant laws. 

• HS CODE: When an item is repaired and returned to the U.S., it should be classified under HS code 9802.001. Specifically, use 9802.00.40 for warranty repairs or alterations, and 9802.00.50 for non-warranty shipments.

Miss Mayfly Refund, Return & Exchange Policy 

3a. Refunds: Miss Mayfly offers a 100% satisfaction guarantee. Refunds must be requested within 30 days of delivery, and products must be returned in new, unused condition in their original product packaging. Refunds will be issued back to the original form of payment, after the item is returned.

3b. Exchanges: Customers may exchange their products for the same product or for different products within 30 days of delivery if dissatisfied with the product. All products must be returned in new and unused condition in their original product packaging. Replacement products will be shipped to you upon receiving back the original purchase. We will cover the expense of one outgoing exchange shipment and 1 return per order.

Exclusions (3a, 3b): 

• If a product is not returned in new & unused condition, Miss Mayfly reserves the right to deny a full or partial refund or exchange and, in this case, the product will be returned to the customer. A cleaning and/or replacement fee may be deducted from the refund or charged to the exchange order if the returned product has missing parts, accessories, or packaging. 

 Return, Refund & Exchange Shipping Policy

3c. Shipping Charge Refund: Shipping charges paid by customer during purchase or for independently purchased labels cannot be refunded.

3d. Return Shipping Costs: A complimentary return shipping label will be provided to you. This label will be emailed and can be accessed through your customer account > order.  Only one label will be provided per order. 

3e. International Orders: Internationally located customers are responsible for all shipping, duties, taxes, and fees associated with any purchase, return, exchange and/or warranty replacement, including incoming out outgoing shipment costs. Warranty and repair laws differ by country and sometimes fall under warranty or repair processes which allows for consumers to send goods back for a temporary period of time without incurring additional duties and taxes. Customers should contact their country's appropriate agency to inquire about relevant laws. 

• HS CODE: When an item is repaired and returned to the U.S., it should be classified under HS code 9802.001. Specifically, use 9802.00.40 for warranty repairs or alterations, and 9802.00.50 for non-warranty shipments.

Return, Refund & Exchange Details

3f. Restocking Fee: We deduct a small restocking fee of up to 2% from your refund to cover warehouse fulfillment expenses related to your order. At Miss Mayfly, we strive to offer the best prices while maintaining quality service. Although we’re not fans of fees, charging for actual costs helps us keep our product prices low. We wave restocking fees and offer one free "outgoing" exchange shipment for those who want to consult and try a better size. If you prefer an exchange over a return and refund, simply let us know, and we’ll guide you through the process. 

See full policy HERE